Support

Our support specialists are on hand to help guide you, whether
you need additional product information and updates, replacement parts or technical manuals. We're here for all your support needs.
Please select your preferred method of contact below.
Hours are M-F 9:00-5:30 EST.

Email
Fill out our quick response form and a support technician will respond via your preferred method of contact: by phone or email.
»Technical Support Ticket

Phone Direct
Call our main office at (252) 638-7000 and ask for our Technical Support Department.

Western Region Support
Kelly Parker
System Engineer
Northern California
Office: 916-408-2873
» western_support@wheatstone.com

Online Help
» Start a Support Ticket

Service and Parts

For inquires regarding service requests or part replacments contact our support department.

Phone Direct
Call our main office at (252) 638-7000 and ask for our Technical Support Department.
Hours are M-F 9:00-5:30 EST.

Email
Fill out our quick response form and a support technician will respond via your preferred method of contact: by phone or email.
Technical Support Ticket

Service Bulletins

No scheduled updates

Software Updates

No scheduled updates

Hardware Updates

No scheduled updates

"I just wanted to extend our appreciation and thanks to Jerry and the guys in tech support for assisting us with a problem recently. We came away with a resolution and better knowledge for the management of our system.

Bill Burson
Georgia Public Broadcasting

"I just got off the phone with Jerry from your technical support department, and I just wanted to comment on how wonderful he was to work with. He was very patient while I worked with the board and was extremely knowledgeable with how to operate and program our console. He really did an ounstanding job getting our issues resolved.Thank you!"

Brandon Grill
Northwestern University

"Dick,
First of all, thanks for lightening quick response to our problem. Thanks to your email, it was a simple flip of the #7 DIP switch on the mic module. It must have been moved while the module was being worked on last week. All is now well. Thanks again!"

Randy Brist
Director of Radio-TV/Advanced Radio-TV Instructor

"Hi Jerry,
I really appreciate the effort you made in answering all my questions and sending me the schematic (even a second time when the first one didn't reach me). I will be looking forward to contacting a freelance engineer who I hope can take those plans and build me what I need in order to power up the console. Thanks again for going out of your way to assist me with this. Wheatstone should be very proud to have a person like you on staff who has demonstrated that even an owner of a legacy piece of equipment is still handled with care & support well above & beyond what other companies who would simply say "no, sorry, we can't help you" would do. If and when, the time ever comes when I may require an upgrade to my current studio setup, know for sure based on this experience, Wheatstone will be my #1 choice!"

Respectfully,
Joe Tedd

"Rhonda,
I have to thank you for your help. I have never had such a knowledgeable person help me in a technical sense. You are kind, polite and very knowledgeable of this product. I appreciate your help."

Dana R. Walters
Mississippi Media-Triad Broadcasting